Student Help Team Student Help Desk
Knowledgebase

Knowledgebase

Articles in this category

Bethel Google Account Format - Login/Password

The username is firstname.lastname and the password is a combination of the Student ID Number and the firstname initial as well as the lastname initial (capitalized or uppercase). It should look like ...
Chromebook - Battery Problems

Continuing problems with Chromebook battery not charging. Need new battery, or...? A Hardware Reset will disconnect the battery briefly, so it accomplished the same thing as physically unplugging it. ...
Chromebook - ChromeOS Manual Update

To upgrade the ChromeOS, you need to open Google Chrome and input the URL:       chrome://settings/help  This should allow the user to check and update the ChromeOS version to the latest applicab...
Chromebook - Hard Reset

A hard reset on a Chromebook will restart the Chromebook hardware.  It will delete some local data, as well. For most Chromebooks, follow the steps below:  - Turn off your Chromebook.  - Press and ...
Google Chrome - Cache Clearing

In Chrome on a computer (including Chromebooks):  Before clearing the web browser cache & cookies, please be certain you have your account username and password available, so you can sign back in...
Chromebook - Microphone Gain Settings

There is a microphone gain feature in the Chromebook. This should be the first setting to check before a problem is escalated. After logging in to the device and allowing it to completely boot, mouse ...
Hotspot - Sprint Coolpad Performance

The Sprint Coolpad hotspot is basically a cell phone that is configured as a hotspot.  A hotspot is a cellular phone that is acting as a wireless router providing wireless network to local devices fo...
Internet Connectivity Needs

The person to contact with regards to student Internet connectivity needs is listed below.  All of these types of Internet needs should be directed to this Equity Director for the Bethel School Distr...
Website Firewall/Filter Policies and Exceptions

Blocking Websites   Parents/students should communicate with their teachers directly regarding concerns with regards to blocking specific websites. The blocking or filtering of various websites and n...
Zoom - Best Practices for Using Zoom on a Chromebook

Best practices for using Zoom on a Chromebook (see attachment).
Zoom - System Requirements (Windows, MacOS, Linux)

https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux   This link provides Zoom information regarding System Requirements Supported Operating Systems Su...
  • Top articles
  • Latest articles
Google Chrome - Cache Clearing

Category: Knowledgebase

In Chrome on a computer (including Chromebooks):  Before clearing the web browser cache & cookies, please be certain you have your account username and password available, so you can sign back in...

Bethel Google Account Format - Login/Password

Category: Knowledgebase

The username is firstname.lastname and the password is a combination of the Student ID Number and the firstname initial as well as the lastname initial (capitalized or uppercase). It should look like ...

Chromebook - ChromeOS Manual Update

Category: Knowledgebase

To upgrade the ChromeOS, you need to open Google Chrome and input the URL:       chrome://settings/help  This should allow the user to check and update the ChromeOS version to the latest applicab...

Zoom - System Requirements (Windows, MacOS, Linux)

Category: Knowledgebase

https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux   This link provides Zoom information regarding System Requirements Supported Operating Systems Su...

Hotspot - Sprint Coolpad Performance

Category: Knowledgebase

The Sprint Coolpad hotspot is basically a cell phone that is configured as a hotspot.  A hotspot is a cellular phone that is acting as a wireless router providing wireless network to local devices fo...

Website Firewall/Filter Policies and Exceptions

Category: Knowledgebase

Blocking Websites   Parents/students should communicate with their teachers directly regarding concerns with regards to blocking specific websites. The blocking or filtering of various websites and n...

Zoom - Best Practices for Using Zoom on a Chromebook

Category: Knowledgebase

Best practices for using Zoom on a Chromebook (see attachment).

Chromebook - Microphone Gain Settings

Category: Knowledgebase

There is a microphone gain feature in the Chromebook. This should be the first setting to check before a problem is escalated. After logging in to the device and allowing it to completely boot, mouse ...

Chromebook - Battery Problems

Category: Knowledgebase

Continuing problems with Chromebook battery not charging. Need new battery, or...? A Hardware Reset will disconnect the battery briefly, so it accomplished the same thing as physically unplugging it. ...

Chromebook - Hard Reset

Category: Knowledgebase

A hard reset on a Chromebook will restart the Chromebook hardware.  It will delete some local data, as well. For most Chromebooks, follow the steps below:  - Turn off your Chromebook.  - Press and ...

Internet Connectivity Needs

Category: Knowledgebase

The person to contact with regards to student Internet connectivity needs is listed below.  All of these types of Internet needs should be directed to this Equity Director for the Bethel School Distr...